The people behind your replies

LuxeReply is built in Greece by a team who believe every customer deserves to feel heard and every small business deserves to look as good online as it is in person.

Alexandra Mavrona

FOUNDER & CEO

After years of working with businesses in hospitality and services, I kept seeing the same pattern: managing online reviews was time-consuming, often overlooked, and yet crucial. These reviews directly shape how a brand is perceived — and ignoring them comes at a cost.

That's why LuxeReply was born.

LuxeReply isn't just a tool, it's a response strategy: a simple, elegant way to stay on top of your reviews, respond quickly, and turn customer feedback into lasting connections. Our goal? Every customer feels heard, and every business gets the visibility and trust it deserves.

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Sophia Pakalidou

CO-FOUNDER & HEAD OF GROWTH

For years, I was immersed in the B2B world — sales, market expansion, building partnerships. What stayed with me wasn't the numbers, but the relationships: the real conversations, the meaningful connections. Being present not to sell, but to explain, to listen, to support.

LuxeReply wasn't born out of a strategic plan. It started with a question: how is it that we obsess over first impressions, yet often neglect what comes after?

I don't claim to have all the answers. What I do have is experience, curiosity, and a stubborn drive to build things that matter. And for me, that's more than enough to begin.

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Thodoris Toliopoulos

CTO

My background is in artificial intelligence, data science, and research, with a particular focus on turning complex technical ideas into practical solutions. Over the years, I have worked across machine learning, data-driven systems, and applied AI, always with the same question in mind: how can technology solve a real problem rather than simply demonstrate what is technically possible?

With LuxeReply, I see an opportunity to bring that mindset into a product that is simple, useful, and genuinely human. My role is to help shape the technology behind the product while making sure that AI works quietly in the background, helping businesses communicate better, without losing the human side of every customer interaction.

We obsess over what comes after the first impression so your customers always hear back, and your business always looks like it cares. Because it does.

🇬🇷 Built in Greece★ 5.0 on Google — we practice what we preach💬 Real humans answer our support